Some years into the contract it appears that the business requirements have shifted but the expiration date is still some time away. At the same time the profitability of the contract for the supplier has not reached its goal. And, to make it even more complex, new standardized (cloud)services have come on the market. Both parties take their measures, and customer satisfaction is on its way down. Time for Contract re-negotiation or, back to the drawing board, a new sourcing strategy.
Whitebridge Consulting develops a new service in which the contracts are assessed and relationship can be revitalized. The service consists of four modules:
1. Service strategy, portfolio and value assessment
2. Contract and SLA analysis and options definition
3. Operating model and Governance redirection
4. Re-vitalization execution